MOST FREQUENTLY ASKED QUESTIONS
1 . CONNECTIVITYISSUES
ALWAYS REBOOT YOUR ANDROID BOX FIRST WITH ANY ISSUE AT ALL. THIS WILL FIX A LOT OF ISSUES. YOU CAN ALSO TRY REBOOTING YOUR MODEM/ROUTER FOR YOUR INTERNET CONNECTION.
TO REBOOT YOUR ANDROID BOX SIMPLY UNPLUG THE POWER, WAIT 5 SECONDS, AND PLUG IT BACK IN. TO REBOOT YOUR WIRELESS MODE/ROUTER SIMPLY UNPLUG THE POWER TO IT FOR 30 SECONDS AND PLUG BACK IN.
2.CLEAR CACHE
IF YOUR DEVICE BECOMES SLOW YOU CAN CLEAR THE MEMORY TO TRY AND IMPROVE SPEED. OPEN KODI AND GO TO PROGRAMS THEN PROGRAM ADD-ONS. OPEN THE MAINTENANCE TOOL APP AND CLICK ON 'GENERAL MAINTENANCE'. THEN CLICK ON CLEAR CACHE AND PURGE PACKAGES OPTIONS.
ALSO, WHEN LOADING THINGS LIKE TV SEASONS IN ADD-ONS LIKE GENESIS FOR THE FIRST TIME IT MIGHT BE SLOW, BUT AFTER YOU’VE LOADED IT ONCE, THE TIME SHOULD DECREASE IN THE FUTURE.
3.VIDEOS WON'T LOAD/BUFFERING
IF VIDEOS PLAYED FROM ADD-ONS SUCH AS GENESIS, 1CHANNEL, ICEFILMS, ETC BUFFERS ITS DUE TO A POOR INTERNET CONNECTION. WE RECOMMEND THAT YOU HAVE AT LEAST 15MBPS INTERNET SPEED. TO CHECK GO TO WWW.SPEEDTEST.NET AND TEST YOUR DOWNLOAD SPEED.
TO SOLVE THIS PROBLEM YOU CAN EITHER:
1. MOVE THE WIRELESS ROUTER CLOSER TO WHERE YOUR ANDROID TV BOX IS HOOKED UP FOR INCREASED SIGNAL QUALITY.
2. SWITCH TO A WIRED (ETHERNET) CONNECTION.
3. CHOOSE A VIDEO THAT IS LOWER QUALITY SO IT LOADS FASTERS
4.DISPLAY ZOOMED IN/NOT CENTERED
IF THE MOVIE YOU ARE WATCHING IS OUT OF FOCUS OR THE PICTURE IS NOT CENTERED DO THE FOLLOWING:
1. EXIT KODI AND NAVIGATE TO THE SETTINGS MENU
2. CLICK ON THE 2ND TAB THAT SAYS DISPLAY
3. MAKE SURE THE HDMI AUTO-DETECTION IS OFF. CHANGE THE HDMI OUTPUT MODE SETTING TO 1080P-24HZ.
4. IF THAT IS NOT AN OPTION, THEN GO TO THE DISPLAY POSITION AND CHANGE IT TO 97% (YOU MAY NEED TO ADJUST THIS PERCENTAGE MORE TO FIT YOUR SCREEN.
ALWAYS REBOOT YOUR ANDROID BOX FIRST WITH ANY ISSUE AT ALL. THIS WILL FIX A LOT OF ISSUES. YOU CAN ALSO TRY REBOOTING YOUR MODEM/ROUTER FOR YOUR INTERNET CONNECTION.
TO REBOOT YOUR ANDROID BOX SIMPLY UNPLUG THE POWER, WAIT 5 SECONDS, AND PLUG IT BACK IN. TO REBOOT YOUR WIRELESS MODE/ROUTER SIMPLY UNPLUG THE POWER TO IT FOR 30 SECONDS AND PLUG BACK IN.
2.CLEAR CACHE
IF YOUR DEVICE BECOMES SLOW YOU CAN CLEAR THE MEMORY TO TRY AND IMPROVE SPEED. OPEN KODI AND GO TO PROGRAMS THEN PROGRAM ADD-ONS. OPEN THE MAINTENANCE TOOL APP AND CLICK ON 'GENERAL MAINTENANCE'. THEN CLICK ON CLEAR CACHE AND PURGE PACKAGES OPTIONS.
ALSO, WHEN LOADING THINGS LIKE TV SEASONS IN ADD-ONS LIKE GENESIS FOR THE FIRST TIME IT MIGHT BE SLOW, BUT AFTER YOU’VE LOADED IT ONCE, THE TIME SHOULD DECREASE IN THE FUTURE.
3.VIDEOS WON'T LOAD/BUFFERING
IF VIDEOS PLAYED FROM ADD-ONS SUCH AS GENESIS, 1CHANNEL, ICEFILMS, ETC BUFFERS ITS DUE TO A POOR INTERNET CONNECTION. WE RECOMMEND THAT YOU HAVE AT LEAST 15MBPS INTERNET SPEED. TO CHECK GO TO WWW.SPEEDTEST.NET AND TEST YOUR DOWNLOAD SPEED.
TO SOLVE THIS PROBLEM YOU CAN EITHER:
1. MOVE THE WIRELESS ROUTER CLOSER TO WHERE YOUR ANDROID TV BOX IS HOOKED UP FOR INCREASED SIGNAL QUALITY.
2. SWITCH TO A WIRED (ETHERNET) CONNECTION.
3. CHOOSE A VIDEO THAT IS LOWER QUALITY SO IT LOADS FASTERS
4.DISPLAY ZOOMED IN/NOT CENTERED
IF THE MOVIE YOU ARE WATCHING IS OUT OF FOCUS OR THE PICTURE IS NOT CENTERED DO THE FOLLOWING:
1. EXIT KODI AND NAVIGATE TO THE SETTINGS MENU
2. CLICK ON THE 2ND TAB THAT SAYS DISPLAY
3. MAKE SURE THE HDMI AUTO-DETECTION IS OFF. CHANGE THE HDMI OUTPUT MODE SETTING TO 1080P-24HZ.
4. IF THAT IS NOT AN OPTION, THEN GO TO THE DISPLAY POSITION AND CHANGE IT TO 97% (YOU MAY NEED TO ADJUST THIS PERCENTAGE MORE TO FIT YOUR SCREEN.
